Last updated: October 15, 2025
1) Scope
This policy applies to purchases made in Plaspy’s online store with delivery within Colombia only.
- Physical products: GPS trackers and accessories (shipping applies).
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Digital products:
- Software licenses: activated immediately in Plaspy once payment is confirmed.
- Activation codes: delivered via email.
- SIM data plans: do not include shipping (no physical package is sent).
2) Coverage by category
Plaspy ships to Colombian destinations classified by the carrier as:
- Major cities (COVERED)
- Intermediate / secondary cities (COVERED)
- Remote towns or municipalities – “extended area” or “special area” (NOT COVERED)
Note: The destination categorization (major, intermediate/secondary, or extended/special area) is defined by the carrier. Plaspy does not ship to destinations categorized as extended or special areas.
3) Carrier and proof of delivery
- Plaspy chooses the carrier and service level for each shipment (we may change the carrier without prior notice).
- The carrier collects proof of delivery. Delivery may be made to a building concierge/porter or to a third party at the address provided.
4) Fulfillment and transit times
- Fulfillment time: up to 24 business hours from payment confirmation.
- Daily cutoff: orders confirmed by 4:00 p.m. (Colombia time) are processed for same‑business‑day dispatch; otherwise, they ship on the next business day.
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Estimated transit (indicative; subject to the carrier):
- Major cities: 1–3 business days.
- Intermediate/secondary cities: 3–7 business days.
- Exclusions/contingencies: public holidays, weather conditions, public order events, access restrictions, peak logistics seasons, or other force majeure events may impact delivery times.
5) Tracking
Once dispatched, we send the tracking number via WhatsApp or email. The shipment can be tracked on the carrier’s website.
6) Delivery requirements & address changes
Customers must provide a complete and accurate address (including helpful references).
- Address change: if the order has not shipped, we will try to update it at no charge. If it has shipped, a re‑expedition handled by the carrier will apply (charged to the customer).
7) Delivery attempts & re‑expeditions
Delivery attempts and re‑expedition are set by the carrier. If delivery fails due to incorrect address, recipient not available, or any other customer‑attributable reason and the parcel returns to origin, any new shipment/re‑expedition will be charged again.
8) Receipt, damage, and shortages
Upon delivery, please inspect the packaging and product condition. If you identify damage or shortages, make notations with the carrier, take photos, and report it to Plaspy within 48 hours of delivery through our support channels.
Until effective delivery at the indicated address, transport risk is borne by Plaspy; upon delivery, title and risk transfer to the customer.
9) Lost shipments
If the carrier reports a loss, Plaspy will manage the case and, once validated, will proceed with replacement or refund, as applicable.
10) Transit insurance
All shipments are insured according to the carrier’s standard coverage and the product’s declared value. For special coverage or declarations, please contact us before dispatch.
11) Reverse logistics (right of withdrawal & warranty)
To start a return, request a case number (RMA) from support and pack the item properly.
- Right of withdrawal (where legally applicable): return shipping costs are paid by the customer. The product must be unused/intact, with all accessories and original packaging.
- Warranty: return shipping costs are paid by the customer. Send only the defective product (per RMA instructions), with the case number visible.
Deadlines, requirements, and coverage are detailed in Plaspy’s Returns & Warranty Policy.
12) Payments & invoice
We accept online payments. We issue a DIAN electronic invoice using the customer‑provided billing details and send it to the registered email. Logistics processing begins once payment is confirmed.
13) Return address in Bogotá
CR 17 70A 01, Bogotá (Colombia).
Note: always obtain an RMA and follow support instructions before sending any return package.
14) Contact
Our support channels and hours are listed on our contact page:
👉 www.plaspy.com/ContactUs
15) Force majeure
Events beyond Plaspy’s control (strikes, mobility restrictions, weather, public order issues, widespread carrier disruptions, among others) may affect delivery times. In such cases, we will inform customers of developments and available alternatives.
16) Updates
Plaspy may modify this Policy. The binding version is the one published on this site with its last‑updated date.
