Plaspy S.A.S. issues this Warranty Certificate to cover the new device you have just purchased. Plaspy, either directly or through authorized third parties, is responsible for fulfilling the warranty and/or repair services under the conditions detailed below.
Coverage
The warranty for the devices covers only factory defects or failures that may occur in the device or its accessories, except for those caused by exposure to outdoor conditions, scratched or damaged parts resulting from normal use by the buyer, theft of the product or device, or any of the situations described in the warranty exclusions section.
It is the responsibility of the registered owner of the equipment to make the warranty claim within the valid warranty period.
Validity Period
The warranty period for the device is one (1) year, and for accessories six (6) months, both counted from the purchase date shown on the invoice.
Exchange and Return Policy
For purchases made, you may request an exchange if you are not satisfied within five (5) business days after the product delivery (Right of Withdrawal).
If the product presents a technical defect after eight (8) days from the purchase date, the customer must contact Plaspy’s Authorized Technical Service Center to claim the warranty.
To qualify for an exchange, the product must:
- Be in perfect condition, complete, and in its original packaging.
- Include all boxes, bags, blisters, and foam packaging, in good condition.
- Include all accessories, manuals, and warranty certificates, in good condition.
- Not have been used even once before requesting an exchange.
Shipping costs for returns will be covered as follows:
- For technical faults occurring within five (5) business days after product delivery: covered by Plaspy S.A.S.
- For dissatisfaction with the product: covered by the customer. In this case, Plaspy will provide instructions for completing payment of the corresponding shipping costs.
Important notes:
- You must always provide a printed copy of your purchase invoice.
- Once Plaspy receives the returned product, it will verify its condition and compliance with this policy.
- When applicable, payment refunds will be processed within 30 days after the product return.
Exchanges will not be accepted in the following cases:
- If the return is made more than 8 days after the purchase date.
- If it is evident that the product has been damaged or shows failures due to improper handling.
Customer Responsibilities
- Keep and print a copy of the purchase invoice to access warranty service.
- Retain all packaging materials (boxes, bags, foam, etc.) for at least 8 days after receiving the product.
- Read and follow the product’s warranty and user manual carefully.
Warranty Exclusions
The warranty does not cover the following:
- Defects or failures caused by misuse or abuse. Damage, dents, cracks, or scratches to the device, including plastic surfaces or external parts such as antennas or accessories.
- Defects or failures caused by accidents, impacts, negligence, or improper use not in accordance with the user manual or under inappropriate environmental conditions.
- Defects or failures caused by installation of unauthorized software, maintenance, modification, or service performed by personnel not authorized by Plaspy. This includes any manipulation, opening, or repair attempts by unauthorized individuals or the use of the device on non-Plaspy platforms.
- Defects or failures caused by natural disasters, inadequate ventilation, or the presence of sand, water, food, liquids, or any foreign object inside the device or its accessories.
- Defects or failures caused by the use of incorrect voltage, power surges, or frequency conversions.
- Defects or failures in the device or batteries caused by the use of generic accessories instead of the original ones provided by the manufacturer, or batteries that have been physically damaged or improperly charged.
- Devices or accessories whose serial numbers have been altered, removed, or are illegible.
- Devices or batteries with seals that have been removed or tampered with by the customer or a third party.
- Devices that have been unlocked under any circumstances.
